🇿🇦 Scholar Rides Knowledge Base & FAQs

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Help articles, compliance info, and answers for parents, drivers, and school transport fleets.

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Platform Overview & Legal Status

Parents

Understanding Scholar Rides: A Technology Platform, Not a Transport Provider

2 articles

Platform Overview & Legal Status

POPIA Compliance & Child Safety Privacy

At Scholar Rides, learner safety and privacy are paramount. We strictly adhere to the Protection of Personal Information Act (POPIA):

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Platform Overview & Legal Status

Understanding Scholar Rides: A Technology Platform, Not a Transport Provider

To ensure complete transparency and clear expectations, it is essential that all parents and guardians understand the legal and operational structure of Scholar Rides:

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Account Registration & Authentication

Parents

Registering Your Account, OTP Verification & Password Setup

3 articles

Account Registration & Authentication

Managing Your Saved Address Book

How to save frequently used addresses that can be used in address rotation and scheduled drop off locations.

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Account Registration & Authentication

Adding & Managing Children Profiles (School Directory & Pickup Notes)

Step-by-step instructions on registering your children, selecting their school from the directory, setting pickup addresses, and recording medical notes.

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Account Registration & Authentication

Registering Your Account, OTP Verification & Password Setup

Getting started on the Scholar Rides Rider App involves a simple, secure onboarding process:

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Finding Transporters & Requesting Contracts

Parents

How to use the School Transport Search screen with province/region filters, school directories, or direct fleet group codes.

4 articles

Finding Transporters & Requesting Contracts

Submitting a Transport Request & Rate Negotiations

How to send a formal transport request, specify payment terms, and use the built-in rate negotiation tool to agree on monthly pricing.

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Finding Transporters & Requesting Contracts

Understanding Driver Profiles, Route Capacities & Payment Term Calculations

How to inspect a transporter's service routes, check verified seat availability, and understand 10-month, 11-month, or 12-month payment options.

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Finding Transporters & Requesting Contracts

Searching or Inviting a Driver by Phone Number

Already have an established school transporter? Search them by phone number or send an invitation SMS to bring them onto Scholar Rides.

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Finding Transporters & Requesting Contracts

Searching for Transporters by Region, Suburb, School or Invite a provider

How to use the School Transport Search screen with province/region filters, school directories, or direct phone number or fleet group codes.

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